Web services on Microsoft Internet Information Server 5.0

Troubleshooting

How to test if Domain name is set up correctly

This is best done from a command prompt that can be opened in the following way:

Windows 95 / 98: Select run from the start menu and type "command".

Windows NT4 /2000 / XP: Select run from the start menu and type "cmd".

After the command or cmd window is displayed type the following:

"ping www.yourdomainname"

eg: "ping www.corptest.au.primusdc.net"

The result should resemble the following

Pinging corptest.au.primusdc.net [210.50.7.1] with 32 bytes of data:

Reply from 210.50.7.1: bytes=32 time=10ms TTL=125
Reply from 210.50.7.1: bytes=32 time<10ms TTL=125
Reply from 210.50.7.1: bytes=32 time<10ms TTL=125
Reply from 210.50.7.1: bytes=32 time<10ms TTL=125

Ping statistics for 210.50.7.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 10ms, Average = 2ms

Should the reply from come from a different address to 210.50.7.1 or if unknown host is displayed then your domain is not set up correctly. You can still upload your site and test it by following the procedures below but it will not be visible to everybody until this has been corrected.

Authoring and uploading your site before DNS delegation

If you domain name is not correctly set up or the www record for your domain is currently not pointing to the Primus data centre Webserver you can still upload and test your website by doing the following.

If using MS Windows NT / 2000 / XP

• Click on the “start” button and then click on “run”. This will open the “run” dialogue box.
• Enter the following command:

  notepad C:\WINNT\system32\drivers\etc\hosts

• You should then see a notepad window displaying the following text

  # Copyright (c) 1993-1999 Microsoft Corp.
  #
  # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
  #
  # This file contains the mappings of IP addresses to host names. Each
  # entry should be kept on an individual line. The IP address should
  # be placed in the first column followed by the corresponding host name.
  # The IP address and the host name should be separated by at least one
  # space.
  #
  # Additionally, comments (such as these) may be inserted on individual
  # lines or following the machine name denoted by a '#' symbol.
  #
  # For example:
  #
  # 102.54.94.97 rhino.acme.com # source server
  # 38.25.63.10 x.acme.com # x client host

  127.0.0.1 localhost

• Directly underneath the last line add the following host entry: 210.50.7.1 www.yourdomainname.com.
• If your domain name were corptest.au.primusdc.net the host file will look as follows:

  # Copyright (c) 1993-1999 Microsoft Corp.
  #
  # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
  #
  # This file contains the mappings of IP addresses to host names. Each
  # entry should be kept on an individual line. The IP address should
  # be placed in the first column followed by the corresponding host name.
  # The IP address and the host name should be separated by at least one
  # space.
  #
  # Additionally, comments (such as these) may be inserted on individual
  # lines or following the machine name denoted by a '#' symbol.
  #
  # For example:
  #
  # 102.54.94.97 rhino.acme.com # source server
  # 38.25.63.10 x.acme.com # x client host

  127.0.0.1 localhost
  210.50.7.1 corptest.au.primusdc.net

• Then make sure to save and close the file.
• Your computer will then point to the Primus Data Centre when trying to access you website.

If using Windows 95 / 98

• Click on the “start” button and then click on “run”. This will open the “run” dialogue box.
• Enter the following command:

  command

• This will display a DOS prompt
• Then type the following commands

cd c:\windows
copy hosts.sam hosts
notepad hosts

• This will then open the hosts file in notepad. A host entry can then be added in the same way as the Windows NT / 2000 /XP example above.

If using the FTP protocol to upload your data you can simply use the following IP address as the FTP server 210.50.7.2 instead of you domain name, i.e. ftp.mydomain.com.

User Names

A common mistake when entering usernames that people confuse usernames and email addresses. All usernames are of the form:

name@mydomain.com

So for example if your domain name was corptest.au.primusdc.net then you username might look as follows:

fred@corptest.au.primusdc.net

Currently no usernames are of the form "fred" or such.

Front Page extensions do not work correctly

The most common reason for this to happen is if your website is created via FrontPage but uploaded via a normal ftp client. The only way for FrontPage extensions to work is if the website is published via FrontPage or if it is authored live via FrontPage.

Website Statistics not present

These are not created by default and must be requested by sending an email to support@primusdatacentre.com.au.

I uploaded my site but my page does not display

The default document is the page that the web server automatically loads when for a website. For example, if the website URL was www.yourwebsite.com, and the file “index.htm” is present when the URL www.yourwebsite.com was entered into a browser, the web server will automatically serve the following URL www.yourwebsite.com/index.htm. If no default document is present then no page will be displayed.

Documents for each folder on your website are served up in the following order

1. index.htm
2. default.htm
3. default.asp

It should also be noted that if both index.htm and default.htm is present only index.htm would be displayed.