Understanding that business is reliant on the ability and timeliness of the support infrastructure of their chosen provider, Primus has ensured that the network service they receive is on par with the experience of our key personnel that provide the resolution and advice required to maintain the efficiency and integrity of your web site.

The IDC hosted the biggest single-purpose web site in Australian Internet history: and quality support was a key factor.

Building Management System

The Network Operations Centre(NOC) of the IDC has in-place a Building Management System to oversee all data, security and power related features, which are monitored 24x7 with the advanced features of HP Open View.

Technical Services
For technical services outside standard monitoring and managed services, Primus can provide either prepaid or ad-hoc support direct from our Specialist Engineers in order to enhance the functionality or design of your web site solution.

Fault Resolution Procedures
Our standard policies for site monitoring include PING, HTTP and SMTP tests. As a part of our tailored solutions you can define the processes and procedures that will be followed by Primus in the event of a fault on your site.

This resolution agreement will include the definition of notification and escalation procedures. Outside clearly defined terms, Primus will follow a standard, detailed process in an attempt to advise you of any site management issues.

See our tailored or managed services section to learn more about Primus support and solutions.

Our Team

The Data Centre Network Operations Centre is staffed 24 hours, 7 days a week, 365 days of the year.

The Primus Data Centre staff are skilled in many areas of general and specialist IT support.

The NOC Engineers are certified in one or many of the standard IT disciplines including Microsoft, Sun, Oracle and Cisco.

Our staff members have experience with a broad range of vendor hardware including Hewlett-Packard, Compaq, Sun, Dell, Nortel and Cisco.

Our NOC Engineers are responsible for monitoring all data and building systems and providing 1st and 2nd level support when required.

Our Specialist Engineers are available Monday to Friday during business hours and are on call for 2nd and 3rd level support.